Terms and Condition
To help us provide you with the very best services at the lowest possible prices and avoid confusion and misunderstandings, we ask that you read the Terms & Conditions (the “Terms”) below carefully. By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with Dream Destination, Inc. (“Dream Destination,” “we,” or “us”), you agree to the Terms that apply to that package in effect at the time of your booking. These Terms represent a legally binding contract.
Bookings & Prices
We do our best to provide accurate and up-to-date information on our website, but errors may occur. The Base price for or services begins at INR 7000. The final cost will be determined by the various factors. Please confirm pricing and details with us prior to making a booking.
By making travel bookings on our website or with one of our agents, or otherwise purchasing any travel services offered by Dream Destination, you warrant that 1) you are at least 18 years of age and have the legal authority to create a binding legal obligation; 2) you accept and agree to all the Terms presented herein; and 3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.
BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travelers. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travelers informed of all information relevant to your trip.
REGISTRATION: After you complete your booking, we’ll send you an email containing a link to a secure traveler registration form. For most packages, you must complete this form within the timeframe of daybooking. Let us know if you are unable to complete it within this timeframe, or your booking may be subject to cancellation.
CONFIRMATION: After we receive your booking and deposit, we will confirm availability of all components and send you a confirmation email within 1–2 business days. If any option or component you selected is not available, we will alert you and give you the option to modify your booking or to cancel and receive a refund of your deposit.
booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components; 3) vendor costs applicable to your package or its components increase. Under any of these circumstances, we will inform you how your package price will be affected.
Once your booking is fully paid the package price will not change, unless: 1) you request Changes or Customizations to your booking; 2) new or increased government taxes or fees are implemented that apply to your package or its components. In either case, we will inform you how your package price will be affected.
PRICES: Advertised package prices are based on double occupancy rooms or cabins and the least expensive travel dates, departure city, hotels, and other options available, and do not include Optional Excursions or other optional items, unless otherwise noted.
On occasion, we may also offer price reductions, sale discounts, coupon discounts, or other promotional discounts on certain packages, departures, or services. Such discounts are valid for a limited time, only apply to new bookings, and may have other conditions or limitations. Existing bookings for which a deposit has been received are not entitled to price reductions or discounts that were not valid at the time of booking.
Prices and availability are subject to change until you make a booking and that booking is confirmed. After that, your package price will not change, with some exceptions listed under Confirmation.
Payments, Refunds & Credits
Payments
DEPOSITS: A deposit, paid via one of our accepted payment methods, is required to secure your Tour Only booking, which will be applied toward the cost of your package. Some departure dates and/or departure cities may require a different deposit. Please check the package page, start a booking, or contact us to find out the required deposit. Changes or customizations you request to our packages may require an increased or additional deposit. Deposits are generally nonrefundable, if cancelled before 24 hours.
FINAL PAYMENT: If any balance is due after making your booking, you must pay this balance via one of our accepted payment methods by your final payment due date. The due date for your booking will be listed in the booking process, in your booking receipt email, under Your Booking, and on your invoice. You may make as many payments as you like in any amount until the due date. If you have not paid in full by your due date, your booking will be subject to a late fee. If you have not paid in full after your due date, your booking will be cancelled, and your deposit will be forfeited. If you make payments in excess of your balance due, you can choose to receive a refund of the excess amount.
PAYMENT METHODS: We accept payments towards your deposit or balance due by the following methods:
1) Visa, MasterCard, Discover, and American Express: You can use one of these cards when booking or making a payment via our website or with an agent by phone. To pay your deposit with multiple credit cards, please call us. You may also pay by credit card by printing our credit card authorization form, completing and signing it, then emailing, faxing, or mailing it to our office.
2) Cheques, including personal cheques, cashier’s checks or money orders, To pay your deposit with a cheque we strongly suggest you first call us to start your booking, then mail your payment via overnight delivery, as we cannot confirm your space or price until we receive it.
Refunds
Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered.Refunds of the payment usually takes 10-12 working days. Refunds for payments by credit card will be credited to that card, provided your refund does not exceed the amount paid on the card. Otherwise, your refund will be issued by check.
Changes & Customizations
CHANGING YOUR PACKAGE OR DEPARTURE: Requests to modify an existing booking to change your package or to change your departure (to another scheduled departure date for the same package) are subject to availability of the new package or departure. When such requests are received after your final payment due date, they are considered cancellations and are subject to cancellation fees, but any refund due to you after such fees may be applied as a credit towards the new package or departure. If the total price of the new package or departure you select is less than your previous total, we will apply the difference as a credit to your balance due, or if you have already paid in full, refund you the difference.
CUSTOMIZATIONS: If you wish to arrange flights from other cities or otherwise modify or customize one of our packages, please make your request when you book or contact us prior to booking. If you wish to make changes to an existing booking, please contact us as soon as possible. We will let you know if your request is possible and the cost. After your final payment due date, changes to your package are usually difficult and may involve significant additional cost.
Requests for significant changes to our packages, particularly those involving flights, including upgrading your flight cabin, departing and/or returning to a different city, modifying your travel dates, adding or changing destinations, or combining two packages, are considered Customizations. We quote Customizations once you have made a booking and paid a deposit. We will research the best options and send the quote, including a tentative flight schedule if relevant, usually within 5 business days.
EXTENDED STAYS: On some packages, you may be able to extend your stay by departing after and/or arriving before the scheduled dates. We can arrange modified flight dates, extra hotel nights, and/or transfers, subject to availability and other restrictions. See Changes & Customizations for more information.
Cancellations
Cancellations by You
If you elect to cancel your booking for any reason, you must notify us in writing. Cancellation fees may change at any time, and your booking is subject to the schedule in effect at the time of booking. A copy of the Terms and fee schedule that govern your booking should be available under Your Booking or attached to your booking receipt email.
If you make a booking for two or more travelers, it is possible for one or more travelers on that booking to cancel while allowing the remaining traveler(s) to continue. Cancellation fees will only be assessed on the cancelling travelers. If such a change requires any double occupancy rooms or cabin to be converted to single occupancy, the remaining traveler(s) are responsible for any applicable single occupancy rates, which will be added to their balance due. In some cases, it may be possible for a new traveler to be added to a booking replacing another traveler. If so, a name change fee will apply, as well as any applicable airline & other vendor fees, particularly for any issued flight tickets.
Cancellations by Us
Most of our advertised packages require a minimum number of travelers to operate. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all moneys paid to Dream Destination.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of a cancelled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. Where possible, we recommend that you wait until after your final payment due date to purchase any such services.
Accommodations
Our packages include carefully selected hotels and other accomodations. Advertised prices are for standard double occupancy rooms or cabins. You can enter your preferred number of beds (one or two) per room or cabin when you book, and we will do our best to honor your request but cannot guarantee it. Single or triple occupancy rooms or cabins may be available upon request, but availability cannot be guaranteed. Special requests (bedding, smoking preference, etc.) are subject to availability and confirmation by the hotel or cruise line.
At least 14 days prior to departure, we will send you a detailed list of all accommodations on your package, including hotel addresses, telephone, and fax numbers. Sometimes it is necessary to change the hotels on your package. In that event, we will make every effort to ensure that substitutes meet or exceed the quality and location of the original.
While we do our best to select upscale accommodations, some hotels may not have air-conditioning, especially in rustic or remote locations. In such cases, other types of climate control are generally available.
Optional Excursions
Any activity, transportation, meal, product, or service listed as optional and not expressly included in the itinerary or price of a package is considered an Optional Excursion. In most cases, these Optional Excursions are offered by Third Party Suppliers. Some may be purchased from us with your booking, while others must be selected and paid for in destination, sometimes in local currency. We cannot guarantee availability of Optional Excursions, and for those paid for in destination, we cannot guarantee the price. If an Optional Excursion you paid for with your booking is not available, we will refund your payment for that excursion. We make no warranties and expressly deny any claims or liability whatsoever, including loss of enjoyment, arising from participation in, or the lack of availability of, Optional Excursions or any information provided by us or our representatives about these Optional Excursions.
Travel Insurance
We recommend you carry travel insurance or equivalent coverage. The plan may not be purchased by itself and must be purchased with a package or other travel product or service. Purchase of the plan is not required to purchase any other travel product or service. We act only as a sales agent for the insurance provider, and questions about coverage or claims should be directed to the insurance provider.
Trip Operation
ITINERARIES: We make every effort to ensure our tours & packages run smoothly and according to the posted itineraries. However, international travel is complex, and we reserve the right to modify our itineraries as we deem necessary to keep everything running comfortably. Please refer to the latest version of your itinerary on our website prior to travel, which we will also send you at least 14 days prior to departure. The planned itinerary is representative of the types of accommodations, transport and activities planned, but the actual itinerary, including routes, schedules, amenities, modes of transport, and other items, may still be subject to alteration or substitution without prior notice due to circumstances on the ground or upon recommendation of our partners in destination. In these cases, we will make every effort to ensure the changes result in an equivalent or better experience for our travelers. We will not be held liable for any damages related to these alterations.
In rare cases, due to circumstances beyond our control (see Force Majeure below), and for the safety, comfort, and wellbeing of our travelers, it may become necessary to make major changes to our itineraries, including omitting certain destinations or segments of a tour or even cancelling a departure entirely.
FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone’s control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travelers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveler.
ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkeling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes, remote locations, or countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain destinations we visit are often lower than the standards you may expect in your home country, and there may be a risk of food poisoning, disease, or injury.
By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Friendly Planet and our representatives will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.
EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.
BAGGAGE & PERSONAL EFFECTS: In general, our tours & packages allow per person: one checked bag, not to exceed 44 pounds; one personal item such as a purse or camera bag; and one carry-on bag, which should fit under your seat or in an overhead compartment. Certain packages may have different or additional restrictions imposed by airlines, motor coaches, ships, safari vehicles, etc. We will send you specific baggage allowance information at least 14 days prior to departure. If you exceed the baggage limits, you may be subject to excess baggage charges assessed by the airlines.
You are responsible for safeguarding your luggage, camera, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by our airline partners are the responsibility of the airline. Should this occur, be sure to submit a baggage claim form before exiting the airport, typically in the baggage claim area.
LOCAL PURCHASES: We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.
LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
Your Information & Privacy
PRIVACY POLICY:
When you make a booking, we require certain personal information (see below). When you use our website (https://ddreamdestinations.com/), sign up for our newsletter, request a catalog, or interact with us in other ways, we may collect additional or other information, as described in our Privacy Policy. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.
REQUIRED INFORMATION: To make a booking, we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveler, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. We request a phone number and email address for all other travelers, except for minors and family members who live together at the same address, so that we may reach you and your travel companions in case of last minute itinerary changes or emergencies. For each traveler, we also require the name and contact information of a designated emergency contact person who is not traveling. You are responsible for verifying that any information you provide for yourself and on behalf of other travelers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.
IMAGES & MARKETING: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
Miscellanea
These Terms represents the entire agreement between travelers and Dream Destination. There is no additional liability.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless Dream Destination for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.
We reserve the right to update or alter these Terms at any time. We will post amendments to these Terms on our website at https://www.dreamdestination.com/terms/, and any amendment will take effect immediately upon posting.
We retain the right at our sole discretion to deny access to anyone to our website (https://www.dreamdestination.com/) and the products and services we offer, at any time and for any reason.
